Frequently Asked Questions

 

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress at any time.

 

How much is shipping to my country?

We proudly ship to many countries worldwide. Shipping costs are displayed during checkout before you complete your purchase. We also frequently offer Free Shipping promotions on selected products.

 

How do I get a discount code?

Subscribe to our newsletter and follow our social media pages to receive exclusive offers, special promotions, and discount codes. We also run seasonal sales throughout the year.

 

How do I receive a multiple item order?

If you order multiple items, they may arrive in separate packages. This helps us ship products from the nearest available fulfilment centres and ensures faster delivery. Don’t worry if you receive one item first, the remaining items are still on their way.

 

Can I return a product?

Yes. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. Our support team will review your request and help you with a replacement or refund in accordance with our Return Policy.

 

How do I reach you?

Our customer support team is always happy to help.
You can contact us through our Contact Us page or by emailing us at:

support@alphastoreglobal.com

We aim to respond to all inquiries within 24–48 business hours.