FAQ
How can I order?
Once you have decided on the products you want to purchase, just click on the "Add to Cart" button. "Checkout" and fill in your details and finalize your purchase.
Are my payments secure?
Yes, your payments are 100% secure.
We accept credit card payments through one of the most trusted payment gateways and your information is confidential and is never stored. We also integrate secure Paypal payments so you can always use your balance when making a purchase. We make sure our website is secure at all times and we are committed to giving you a safe and satisfying shopping experience.
How long does shipping take?
We work with trusted global fulfilment partners to bring you the best products at competitive prices.
Most orders are delivered within 7-15 business days, depending on your location and product availability.
Once your order has been shipped, you'll receive a tracking number by email so you can follow your package every step of the way. We appreciate your patience and are committed to delivering your order as quickly as possible.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress at any time.
How much is shipping to my country?
We proudly ship to many countries worldwide. Shipping costs are displayed during checkout before you complete your purchase. We also frequently offer Free Shipping promotions on selected products.
How do I get a discount code?
Subscribe to our newsletter and follow our social media pages to receive exclusive offers, special promotions, and discount codes. We also run seasonal sales throughout the year.
How do I receive a multiple item order?
If you order multiple items, they may arrive in separate packages. This helps us ship products from the nearest available fulfilment centres and ensures faster delivery. Don’t worry if you receive one item first, the remaining items are still on their way.
Can I return a product?
Yes. If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order. Our support team will review your request and help you with a replacement or refund in accordance with our Return Policy.
How do I reach you?
Our customer support team is always happy to help.
You can contact us through our Contact Us page or by emailing us at:
support@alphastoreglobal.com
We aim to respond to all inquiries within 24–48 business hours.